FAQs
Welcome to our FAQs section! Here you'll find answers to the most common questions about our services, booking process, policies, and more. Whether you're curious about appointment details, service areas, or cancellations, this section aims to provide you with the information you need. If you have any further questions, feel free to contact us directly.
Am I able to split a service with another person?
Please note that a Letmeglam service cannot be split between two clients. If you are interested in services for more tha
Can I have multiple forms of payment in my account?
During your first appointment booking process, you have the option to save your card information for our app. Additional
Can I pay split payment for services on multiple cards?
No. We currently do not offer split payments. Book Now and Get $20
Can I request a specific type of makeup?
If you have a specific request for a makeup brand or product, we kindly ask that you provide the product yourself. Unles
Can i split the payment for my wedding services on different cards?
We are not able to split payment across multiple cards or accounts. Letmeglam will charge one card on file for all servi
Do I pay gratuity on packages?
Yes, although our packages are discounted, the gratuity paid on the package is 20% of the full price of each service. Pl
Do you offer outdoor services?
For outdoor services, please ensure the following:Provide a table for the Beauty Professional's tools and supplies.Ensur
Does Letmeglam offer a shampoo service?
We do not offer shampoo services with any of our hair services. Bo
Does Letmeglam offer hair color?
No. Letmeglam does not offer color services at this time. Book Now
Does Letmeglam offer haircuts?
No. We don't offer haircuts. Book Now and Get $20 Off!
How do credits apply to my appointment?
We offer seasonal promo codes. Sometimes these codes are user-specific, while other times, they are available for all us
How do I book a bridal or wedding service?
Booking Your Wedding Trial:Book your trial through the Letmeglam app or website. Our weddings concierge will then reach
How do I book an appointment outside of the Letmeglam area?
If you are interested in booking this type of appointment, please email info@letmeglam.com.Please include the following
How do I book an appointment?
To book an appointment, you'll need to create a Letmeglam account and add a valid payment method. You can do this by dow
How do i book professional beauty services with Letmeglam?
To book a Letmeglam appointment, create an account and add a valid payment method via our iPhone app or website.Once set
How do I prep for my blowout?
Hair Preparation for Blowout or Braid:For a blowout or braid appointment, we kindly request that you have "Wet Hair, In
How do i prepare for my Letmeglam appointment?
Blowout or Braid:Please arrive with "Wet Hair, In The Chair," meaning your hair should be washed 10-15 minutes prior to
How do I request a specific Beauty Proffesional?
At the end of the booking process, you have the option to add the name of your preferred professional to the additional
How do i reschedule my appointment?
- To cancel or reschedule your appointment, please send us an email. We will then inform you about any updates. - Resche
How do I reset my password?
To reset your password on the app or website, simply select 'Forgot Password?'. You will then be prompted to input your
How much does Letmeglam cost?
The duration and specifics of each service depend on your selection. For detailed information, please refer to our servi
How much time is required for Letmeglam services?
Our standard services typically take around an hour to complete. However, for weddings or special occasions, makeup appo
How to I add photos to my appointment notes?
On the Letmeglam app:- Select a Service- View 'Bag'- Continue to Checkout- Select "Add Style Photo"
How to I add photos to my appointment notes?
On the Letmeglam app:- Select a Service- View 'Bag'- Continue to Checkout- Select "Add Style Photo"
How Travel fee is calculated?
Travel fees are calculated based on the time and distance from the artist's location. If you live within 30 miles of the
Is gratuity included?
Yes, a gratuity of 20% is automatically added to your appointment at the time of booking. If you wish to leave an additi
Is Letmeglam offering hair coloring services?
No. We don't offer hair colorings. Book Now and Get $20 Off!
What if i don’t show up to my appointment?
If you do not show up to your appointment you will be charged the full list price for the services booked.
What if I have a special request that is not listed as a service?
If you have a special request, please email info@letmeglam.com with the following information:Photos of your desired loo
What if I’m running late for my appointment?
Your Beauty Professional will wait for half of the scheduled appointment time. For instance, if you booked a makeup appo
What is included in a makeup service?
What's Included:After a personalized consultation, your makeup artist will craft your desired look using the latest luxe
What is included in a manicure?
Experience a flawless and hygienic manicure that includes shaping, cuticle cleaning, lotion application, and a perfect p
What is Letmeglam service area?
Currently, Letmeglam serves DC, Virginia, and Maryland states only. However, outside of these areas, you can still book
What is the Letmeglam cancellation policy?
- Rescheduling or canceling in less than 24 hours prior to your appointment start time will result in a full-service cha
What is the survey I received after my Letmeglam appointment?
You will receive a survey after your appointment requesting you to provide a review of your appointment. If you want you
What is the Valet policy?
Letmeglam Beauty Professionals will make every effort to find free parking. If unavailable, they reserve the right to ch
What is the wedding cancellation policy?
Wedding day services booked and then canceled 1 week or less out will incur a 100% fee of the total price of the wedding
What kind of makeup products will my makeup artist have?
Makeup Artist Kits:Each makeup artist’s kit is thoughtfully curated to include a selection of skincare and makeup produc
What method of payment do you accept?
Credit/Debit cards only. Book Now and Get $20 Off!
What products/tools do Letmeglam Beauty Professionals carry with them?
Hair Stylist Kit:Each hair stylist’s kit contains essential tools including a blow dryer, flat iron, several curling iro
When do I need to finalize my wedding day schedule?
To ensure a seamless wedding day experience, we recommend working with our wedding concierge to finalize your wedding da
When will my credit card be charged?
You will be charged when the booking process is completed through our app. If you cancel, the money will be refunded acc
Where can I add or update my address?
On the Letmeglam app:Tap 'Account' in the bottom right hand cornerTap 'Address Book'Select '+Add New' to enter a new add
Where can I see my appointments?
On the app, you will select 'Appointments' on the navigation panel.
Why should I book a bridal trial?
Trials differ from standard bookings as they include an in-depth consultation with your bridal-certified beauty professi
Why should I puchase a package?
Letmeglam isn’t just for special occasions. Our packages offer a great way to save money for those who want to make look
Will I pay tax for my service?
Tax will be charged for your appointment if you reside in a state that requires tax for services. You can also view the
Will I receive a confirmation email for my appointment?
Yes. You will receive a confirmation email to the email you booked your appointment with in a matter of minutes. If you
Will I receive a notification when the Beauty Professional is on their way?
Yes. You will receive a notification that the Beauty Professional is on their way 10 minutes prior to the appointment st
Will I receive a reminder before my appointment?
Yes, you will receive a text notification one hour before your appointment time. Additionally, you will receive an email